SERVICE & SUPPORT

CMC Biotech strives to help you provide the highest-quality patient care.

We provide value-added services to ensure that you will make the most of your investments as well as reach the highest level of excellence. We provide an on-call service, 24 hours a day, 7 days a week. Our well-trained and attentive engineer staffs are willing to quickly serve you with the motto “Excellent Service with Professionalism”.

Channel of contact : +66 (2) 935-6667-8

Time And Material (T&M) Service Support

CMC Biotech also offers on-demand Time and Material service support.

Achieve the best fit for your organization is our goal.

   All our solutions are tailored to best fit your organization. Because of this, our service contract has been designed to that precisely meets your organization’s needs.

Service Contract Detail of each Service Contract program
Platinum program Preventive Maintenance

Change periodical part 3 times/ year.

Helpdesk service 24 hours/day, 7 day a week. Service 24 hours, unlimited time at customer site.* Service includes all Spare Part.
Gold program Preventive Maintenance

Change periodical part 3 times/ year.

Helpdesk service 24 hours/day, 7 day a week. Service 24 hours, unlimited time at customer site.* Service includes Spare Part except some Part i.e. X-ray, Tube and 
Detector.
Silver program Preventive Maintenance

Change periodical part 3 times/ year.

Helpdesk service 24 hours/day, 7 day a week. Service 24 hours, unlimited time at customer site.* Service excludes free Spare Part.

Offer 2,000 THB discount for the first time that pay for Spare part. For the next time, 10% discount.

Blue program Preventive Maintenance

Change periodical part 2 times/ year.

Helpdesk service 24 hours/day, 7 day a week. Service 24 hours, unlimited time at customer site.* Service excludes free Spare Part.

Offer 1,000 THB discount for the first time that pay for Spare part. For the next time, 10% discount.

Economic program Preventive Maintenance

Change periodical part 2 times/ year.

Helpdesk service 24 hours/day, 7 day a week. Service 24 hours at customer site, 2 times a year * Service excludes free Spare Part.

Offer 1,000 THB discount for the first time that pay for Spare part. For the next time, 5% discount.

* Depends on the problem.

To us, building Long-Term Relationships Means Building the Right Infrastructure

     We believe in doing what’s right takes the right organization. To do what’s right doesn’t only take a commitment of words once in a while, but also a proper actions time and time again. Our actions are supported by the development made within the people and facilities. We’ve exceeded our steady market share growth, maintained a low ratio of customers-to-engineers and customers-to-service managers so we have the manpower to response and stand-by our promised uptime commitments.

Material Management

To ensure we meet commitments:

  • We’ve strategically located parts depots across the country to minimize the repairing process
  • We utilize advanced service parts planning software designed to predict parts demanded so replacing parts are available when and where they are needed most
  • We’ve partnered with Network Global Logistics to ensure prompt delivery by offering same-day courier or overnight service

Performance that’s Built to Last

When you purchase a CMC Biotech medical imaging system machine, our team will help you install and instruct you of the how-tos. Installation is a cooperative process between your organization and ours, so we’ve developed ways to open the line of communication to simplify the necessary steps of the installation process.

The installation and utilization process starts with putting everybody on the same page in terms of administrative procedures, including the timely setting of expectations and definitions of responsibilities and timelines. We outline the process for customers so they can anticipate and execute the installation more smoothly while working in tandem with their Account Executive.

This installation and utilization process includes:

  • Site planning and construction
  • Training academy and on-site applications training
  • System delivery and assembly
  • Warranties and support, including parts, call center and service

Installing Performance that’s Built to Last

     When you buy a CMC Biotech imaging system, our team of sales, service and training professionals goes to work for you to streamline the installation and utilization of your purchase. Installation is a cooperative process between your organization and ours, so we’ve developed ways to open the lines of communication and make the steps necessary to install your system easier.

     The installation and utilization process starts with putting everybody on the same page in terms of administrative procedures, including the timely setting of expectations and definitions of responsibilities and timelines. We outline the process for customers so they can anticipate and execute the installation more smoothly while working in tandem with their Account Executive.