Service and Support  >  Service Agreement

SERVICE COMMITMENT

To us, building Long-Term Relationships Means Building the Right Infrastructure

 

We believe in doing what’s right takes the right organization. To do what’s right doesn’t only take a commitment of words once in a while, but also a proper actions time and time again. Our actions are supported by the development made within the people and facilities. We’ve exceeded our steady market share growth, maintained a low ratio of customers-to-engineers and customers-to-service managers so we have the manpower to response and stand-by our promised uptime commitments.

 

 

Material Managements

To ensure we meet commitments:

  • We’ve strategically located parts depots across the country to minimize repairing process
  • We utilize advanced service parts planning software designed to predict parts demanded so replacing parts are available when and where they are needed most
  • We’ve partnered with Network Global Logistics to ensure prompt delivery by offering same-day courier or overnight service