Service and Support  >  Service Agreement  >  Customer Satisfaction for CSD

CUSTOMER SATISFACTION

Performance that's Built to Last

 

When you purchase a CMC Biotech medical imaging system machine, our team will help you install and instruct you of the how-tos. Installation is a cooperative process between your organization and ours, so we've developed ways to open the line of communication to simplify the necessary steps of the installation process. 


The installation and utilization process starts with putting everybody on the same page in terms of administrative procedures, including the timely setting of expectations and definitions of responsibilities and timelines. We outline the process for customers so they can anticipate and execute the installation more smoothly while working in tandem with their Account Executive.

 

 

This installation and utilization process includes:

  • Site planning and construction
  • Training academy and on-site applications training
  • System delivery and assembly
  • Warranties and support, including parts, call center and service

       Please give us some feedback of service:

 

Customer Satisfaction for CSD (Form Format, please see this link:
http://www.cmcbiotech.co.th/web/service_sat_csd.php )

Customer Satisfaction for Sales (Form Format, please see this link:
http://www.cmcbiotech.co.th/web/service_sat_sale.php )

Customer Complaint (Form Format, please see this link:
http://www.cmcbiotech.co.th/web/service_complaint.php)